We are committed to maintaining the highest level of efficiency, integrity and credibility in dealing with our customers as follows:

• Dealing with complaints immediately.

• Dealing with all complaints in a fair manner.

• Responding accurately with appropriate explanations for the complaint.

• Ensuring customer satisfaction after processing the complaint.

• Benefiting from complaints as a means of development.

Methods of submitting a complaint

By email. info@afdc.com.sa

• Through the store's WhatsApp. : +966534692293

• Through the Contact Us link in the store.

- All numbers and links are available by clicking on the appropriate icon on the store's main page.

- Please send the complaint through only one of the above methods so that we can respond in an effective and quick manner.

Procedures for dealing with complaints

The complaint will be responded to within (3) working days from the date of receipt of the complaint as a maximum, with the customer being informed of the specified period for final processing of the complaint if necessary.