A- The customer has the right to request the replacement and return of the products or goods that he purchased from the merchants in some cases, such as:
1- If you receive a wrong product, commodity or commodity in violation of the description mentioned by the merchant in our store.
2- If you receive a defective or a counterfeit product or carry counterfeit trademark data.
3- If you find a defect in the quality of the purchased product.
4- If the products or goods violate the Saudi standard specifications.
-All COD fees and shipping fees are excluded from refund.
-Credit Card returns will be credited back to your credit card.
-Value Added Tax (VAT) on the product purchased will be refunded.
-In the event that an item you have ordered is unavailable, we will inform you by email as soon as possible and, where payment has already been made, refunds will be credited back to the original payment card used for the transaction.
-If you want to return the purchased product before delivery and fail to notify the delivery cancellation (24 hours prior to scheduled delivery), a restocking fee (10% of the returned item's price) will be charged to you.
RETURNS EXCLUSIONS
-For hygiene purposes, the following items cannot be returned: wearable technology, nutrition products, swimwear, earplugs, goggles, swimming paddles/fins, socks, gloves, shoe laces, insoles, bandages, hand wraps, towels, mats and other similar items. Products that come in sealed packaging cannot be returned.
ORGANISING RETURNS FOR GUEST USERS
-To organise a return, guest users must submit a request via the ‘Track Your Order’ page within 3 days of receiving the order. Alternatively, you can also contact Customer Care on chat 24 hours using the chat icon at the lower left corner.
ADDITIONAL INFORMATION
-Returned items must be received within 3 days of receiving the full order. Any returns received after the mentioned period will not be processed and the goods will be returned to you, and the shipping cost will be charged to you.
-If you've placed an order with more than 1 item, you can only request a return once all the items from your order have been delivered to you.
-For customers in KSA:- If a refund is issued on a mada card, 14 or more days after the original transaction, there may be an additional 4 weeks delay for the money to reflect back in your bank account due -to the refund processing policy enforced by mada and your issuing bank.
-Return of items is only permissible once.
-Any additional items returned that were not included in the approved list of returned items will be sent back to the customer and the shipping cost will be charged to the customer.
-All items must be returned in one package.
-All items must be returned in their original packaging with all tags attached. Please ensure you include any belts and any designer packaging that may have been included. If in any case where the products have not been returned in their original state, used, etc. then the customer will have to pay for the shipping charges for the return. The customer will not be allowed to choose their means of shipping the products, it will be returned through the shipping company/companies we work with only.
-All items are quality checked before dispatching, however, if you receive a damaged or faulty item then please login to your registered account. Go to your ‘My Account’ and to ‘Returns’ and follow the steps within 48 hours of receiving. For guest users, submit a request via the ‘Track Your Order’ page.
-You will receive an email to confirm that your return item(s) has been received and will process the refund.
-Returns and refunds of products purchased online can be done through the processes mentioned above.
Arabian Furniture and Design Co. RIGHTS
-Please note that Arabian Furniture and Design Co. reserves the right to refuse refunds on items that are considered to be unfit for resale.
-Returns made outside of the 3 days timeframe will not be accepted and sent back to you and the shipping cost will be charged to you.
